My yogurt drops were delivered in insulated shipping. However, in good ole hot humid Florida there’s only so much you can do. The insulation (ice pack) was actually warm upon arrival. However, the yoggies were pretty much intact. If mine arrive slightly melted I either place them in the fridge/freezer or just leave out at room temperature and they usually solidify enough to be usable. Before insulated shipping was automatically included, I did receive one baggie that was pretty much one huge yoghurt drop and I had to chip away at it to obtain any treat size pieces. One suggestion, I wish you carried mini-yoghurt drops as well. For now I just break these big ones apart if so desired.